Player Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register an account, use our services or interact with our site. We take your privacy seriously and set out below the types of data we process, how we use it, who we may share it with and the choices available to you. This page is intended to give clear, practical information about your privacy and how to exercise your rights.
Types of data we collect
Personal data
When you create an account or contact us we collect personal data such as your name, date of birth, email address, phone number and identification documents if verification is required. We also keep account credentials and communication records to manage your account and support requests.
Technical data
We collect technical information required to operate the service and secure accounts. This includes IP address, device and browser details, operating system, language preferences and log data. Technical data helps us ensure the site works correctly and to detect suspicious activity.
Transactional data
Transactional data covers deposits, withdrawals, payment method identifiers, transaction timestamps and bet or game activity. We retain this information for account management, fraud prevention and to meet our record-keeping obligations.
How we use your information
We use personal and transactional data to provide and administer your account, process payments, verify identity and respond to support enquiries. Technical data is used to maintain service availability and protect accounts. We may also use aggregated or pseudonymised data for analytics and product improvement.
Data protection practices
We protect data using industry-standard security measures, including encryption in transit and at rest, secure access controls and regular security reviews. Access to personal data is restricted to authorised staff and third-party providers that perform specific services on our behalf.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember your preferences, support login sessions, analyse site usage and deliver essential functionality. You can manage cookie preferences through your browser settings or via our cookie controls where available. Blocking cookies may affect site functionality.
User rights
You have the right to request access to the personal data we hold about you, request correction of inaccurate information, and request deletion where appropriate. You may also object to or restrict certain processing, and request a portable copy of your data where technically practicable.
Access, correction and deletion
To exercise your rights please contact our data team. We will verify your identity before responding and aim to handle requests promptly. Certain information may be retained where required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other trusted third parties who act on our behalf. We may also disclose information if required by law or to protect our rights. Any third party receiving personal data is bound to keep it secure and to use it only for the purposes we specify.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Please review this page periodically to stay informed of our practices.
If you have questions or wish to exercise a right, contact us at [email protected].