Terms of Use

This page sets out the rules that govern your use of our platform and explains the relationship between you and us. It describes your obligations as an account holder, our rights as the operator, and the basic procedures we follow for bonuses, payments, account checks and disputes. By using our services you agree to these terms as well as any additional rules published in your account area.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise. You must not share access credentials, permit third parties to use your account, or allow automated systems to place wagers on your behalf. We may suspend or close accounts where we suspect fraudulent activity, collusion, bonus abuse or other breaches of these terms.

Verification

We may require documents to verify identity, address and payment methods before processing withdrawals or where required by our security checks. Verification must be completed within a reasonable time and failure to provide requested documents may result in withdrawal delays, temporary suspension or account closure.

Eligibility requirements

To use the platform you must be of legal age to gamble in the applicable jurisdiction and have the legal right to enter into these terms. You must not open an account using false or misleading information. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be lawful and in accordance with these terms. Prohibited conduct includes money laundering, attempting to bypass restrictions, manipulating games or promotions, using bots or multiple accounts to gain unfair advantage, and any activity intended to misrepresent identity or financial position. We may monitor activity and take action where behaviour contravenes these rules.

General bonus and promotion rules

Promotions are subject to specific terms which sit alongside these general conditions. Only one promotion may be active unless a promotion states otherwise. Wagering requirements, maximum bet limits, eligible games and expiry periods apply; full details are published with each offer. We reserve the right to withhold or reclaim bonuses and winnings where we reasonably suspect abuse or manipulation of promotional terms.

Deposits and withdrawals

Payment methods, minimums, processing times and limits are published in your account. Deposits must originate from an account or card in your name unless we have agreed otherwise. Withdrawals are subject to verification and security checks and may be delayed while these checks are completed. We may apply transaction limits or require additional information before releasing funds.

Dispute resolution

If you have a complaint you should contact our support team using the contact details in your account or by email at [email protected]. We aim to resolve complaints promptly and will provide information on our internal escalation process. If a dispute remains unresolved we will explain any further options available to you.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified via your account or by other reasonable means. Continued use of the platform after notice constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account according to the account closure procedure.